PRIVACY POLICY Updated recently
Last updated: July 24, 2026
Your privacy is important to us. Giant Tiger Stores Limited, G.T. Wholesale Limited, Tora SG Limited, and franchisees of Giant Tiger Stores Limited (collectively “Giant Tiger”, “we” or “us”) are committed to protecting your privacy and safeguarding your Personal Information. This policy explains how we collect, use, retain and disclose it, how you can access or update it, and how to contact us.
A. What is Personal Information?
Personal Information is information that could be used alone or with other information to identify an individual, such as your name, personal email, phone number or purchase history. It is collected with consent and used only for disclosed purposes or as required by law.
B. What Categories of Personal Information do we Collect?
Depending on your interactions with Giant Tiger, we may collect identifiers; browsing activity; purchase information; professional or employment information; background or credit check information; image, video and audio recordings; and information you provide when contacting us.
C. How We Collect Your Personal Information?
1) Directly From You
We may collect information when you create an account, make a purchase, visit our stores, join our loyalty program, participate in surveys or promotions, apply for a career opportunity or contact us.
2) From Third Parties
We may work with organizations such as Western Union, shipping vendors and administrative service providers. Their own privacy policies may apply, and Giant Tiger requires appropriate safeguards through contractual means.
3) Through our Websites
We use strictly necessary, functional and advertising cookies and similar technologies to operate and improve our websites, remember preferences, analyze activity and provide relevant advertising. Choices can be managed through Cookie Preferences and the opt-out tools offered by our partners.
4) From Other Sources
We may obtain information from other lawful sources to update records, identify new guests and improve the relevance of our communications.
D. How We Use Your Personal Information?
We use information for business operations, order delivery, customer support, processing job applications, marketing with consent, website improvement, in-store experience, research, information security and legal or regulatory obligations.
E. How We Share your Personal Information
Giant Tiger does not sell customer Personal Information. We share it only with franchisees, business partners and service providers as needed for the purposes described in this policy, during permitted business transactions, or where authorized or required by law. Service providers are contractually required to protect it.
F. Retention of Personal Information
Information is retained only as long as necessary for the purpose for which it was collected or to meet legal and regulatory requirements, then securely destroyed or de-identified.
G. How we Protect your Personal Information
We use administrative, technical and physical safeguards, including internal policies, access controls, encryption, firewalls, passwords, employee training and oversight by a designated Privacy Officer.
H. How to Access or Correct your Personal Information?
You may update account details through your Giant Tiger account or contact Customer Service or the Privacy Office. Subject to legal limitations, you may request access to your information and challenge its accuracy or completeness.
I. How to Make or Change your Privacy Choices?
You can manage preferences in your account, use the unsubscribe link in marketing emails, reply STOP to text messages, adjust Cookie Preferences, or contact the Privacy Office.
J. Links to Other Websites
Our websites may link to third-party websites with different privacy practices. We encourage you to review their privacy policies before sharing Personal Information.
K. Privacy Policy Revisions
We may revise this policy from time to time to reflect changes in our practices or legal obligations. The version posted on this website is the version currently in effect.
L. Contacting Us
Customer Service
For questions about a store experience, marketing preferences, products or general feedback, contact our Customer Service team.
Privacy Office
Privacy Office
2480 Walkley Road
Ottawa, Ontario K1G 5A9
Attention: Chief Privacy Officer
privacy@gianttiger.com