RETURN POLICY Updated recently
SATISFACTION GUARANTEED
Your Satisfaction is Guaranteed or Your Money Cheerfully Refunded - No Time Limit!
With Presentation of Sales Receipt or Online Order Confirmation
Please note all tobacco, alcohol, lottery, undergarments, mattresses, disposable and reusable masks and gift cards are final sales.
In-Store Purchases
Simply return the item in its original packaging to the store, with your receipt. In the event you do not have your receipt, the store would issue an in-store Giant Tiger gift card for the product’s current value—which may not be the same value as you paid. The in-store gift card can only be used at the issuing store location. No-receipt returns will require customer identification.
Maximum of three (3) no-receipt returns per year per customer.
Online Purchases Can Be Returned to Store or Via Our Online Warehouse
Returns to Store
This is the fastest way to receive your refund. Simply return your online purchase to a local Giant Tiger location. You must present your confirmation email or the packing slip that came with the shipped item(s). If these are not available, you will be offered a merchandise credit in the form of an in-store gift card if the store can confirm it is a Giant Tiger product.
Oversized items in excess of 45 kg purchased online cannot be returned to store. Please contact our Customer Service team to make arrangements.
Returns to Warehouse
Contact our Customer Service team and provide your order number, the item(s) you wish to return and the reason for return. A prepaid shipping label will be provided. Refunds are processed within 7–10 business days of arrival at our warehouse and include the paid price, shipping costs and applicable sales tax.
Return Program Integrity
Our Return Policy is intended for genuine customer use. Giant Tiger reserves the right to limit or refuse returns, restrict purchasing privileges or close accounts where return activity appears excessive, abusive or inconsistent with personal consumer use.
Exchanges
We are unable to offer exchanges for online purchases at this time. For products purchased in-store, exchanges are based on product availability.
Important Information Regarding Goods Requiring Maintenance Work
Giant Tiger does not guarantee the availability of replacement parts, repair services, or information necessary to maintain or repair the goods.
Undergarments: Underwear, bodysuits, bikini bottoms and one-piece bathing suits are final sales. Bras and swim tops are refundable upon return.
Masks: Defective masks can be exchanged.